Upon starting a project in Onshpae the Cadasio tab is greyed over and no interaction is possible. See screenshot.
Using Windows 10 with Chrome.
Hi,
If it hangs on a grey screen it usually means that there is an issue with loading the project. Does this project load when accessed from the main cadasio website (https://www.cadasio.com/dashboard.html)?
If not could you send me your email details as registered with cadasio and I will take a look.
If its an issue only with the add in we may need to do a Teams meeting to try to understand the issue. Please send an email to ‘support@cadasio.com’ to ensure this gets answered as soon as possible.
Thanks,
Tim.
Hi Tim,
It seems to load just fine into the Cadasio dashboard.
I will send a support e-mail!
Thanks
Stephen
Hi @S_Wilson speaking to my colleagues I believe this issue has been resolved via a screen share so I will close this forum topic. If you have any further issues please do not hesitate to get in touch.