Weird, ANNOYING problems

Questions
1

Hello,
I have a few weird issues:

  1. I often re-open steps to find them with labels defaulting back to “Body 5” and changes flat out not being saved. It is super annoying as it seems like I end up having to do everything 1.5 times and sometimes many times before it sticks.
  2. I also recently noticed that many components containing multiple bodies can only seem to be highlighted as a whole component, not as just one body. The whole thing turns blue, the color can’t be changed and the bodies can’t be moved. Did I hit a button or something?

I have tried clearing the cache in chrome. I am working with a very complex model, could this be the problem?
Thanks,
Willem

2

Hi @willemsmith , Sorry to hear you are seeing some annoying issues.

  1. I think I would like to do a screen share to see this if possible? I’ll send you a private message with my details so we can try to arrange it.

  2. If the part is turning blue on selection you have assembly selection mode on. This will select the assembly itself, treating it as a lump, rather than the indivudal parts. So that is expected behaviour. If you cant select individual bodies and thigs are not turning blue (indiciating that assembly selection mode is not on) then I would suspect that during the creation of the project, the option to treat multibody parts as assemblies was not set.

3

Hi, I run into the exact same issue. I’ll spend hours refining a Cadasio project, and when I open it the next day some components have shifted and the camera angle has changed. It’s really frustrating because it easily doubles the time it takes to get things back where they should be, and I’m still never completely sure that the positions will stay fixed once the client starts interacting with it.

4

Hi @user19251,

I can’t recall the outcome from the original post four years ago, whether there was a logicial explanation or not, but this is not an issue that has been raised by any other customers recently.

Is it 2D or 3D or both types of items that change?
Do you ever do a reorder of the steps?
Do you ever do an update and propagate?
Can we arrange an online meeting with a member of the support team so they can see the issue and hopefully get to the bottom of it?

5

Thank you for the quick reply.
It only happens with 3D items. I often reorder the steps and I sometimes use update and propagate, but not very often. It would be helpful to arrange a meeting to look into this together.

6

Update and propagate does have a knock on affect to later steps which some people dont realise. I would recommend watching the following video if you haven’t already…

A member of the team would be happy to arrange an online meeting. So we dont put any personal information on this forum, if you contact support and let them know a suitable day and time (including timezone) we will get it organised.